REPAIR & REBUILD SERVICES

Peripheral Exchange services Intelligent Systems Corporation (ISC) and Intecolor Corporation color display products at our Atlanta Georgia area facility.

Repair Services

Repair includes the standard repair of any and all electrical problems within the product to restore proper operating condition. General hand cleaning of the product is performed and critical components known to be problematic are replaced. The cathode ray tube is not replaced.

HOWEVER, if the CRT is dim (below 50%), de-focused (blurry), or shows signs of phosphor burn-in (phosphor damage), the product will need a full rebuild.

IMPORTANT: Units received having custom OEM logic assemblies, or have catastrophic damage (i.e., water, fire, lightning, and/or shipping damage), the rebuild rate will apply.

Rebuild Services

Rebuild includes the complete repair of any and all electrical problems within the product to restore proper operating condition. This also includes the replacement or rejuvenation of the CRT. This level of service generally results in a teardown, hand cleaning, and re-assembly of the product to check for other problems that may exist.

Typical dust / dirt	Inspect components	Total teardown	Finished product

Pricing & Terms

Our charges are flat rate which includes all parts, labor, and taxes. Purchase orders are required. Return Material Authorization RMA will be issued as a reference for shipping and receipt by our company. Our pay terms for domestic orders are NET 30 days. International orders require wire transfer or pre-payment drawn on a domestic bank.

Turnaround Times

Generally, it takes 1-2 weeks from the day we receive the product until it ships back to the customer. Exceptions are lack of purchase order received by us, physical damage to product upon receipt by us, and overdue unpaid invoices from previous service by us.

Expedited service is available at no extra charge if special arrangements are made in advance. We treat expedite repair and rebuild services like a doctor appointment. We can often provide expedite service in as little as 2-3 business days.

Unit Type	Simple Unit Repair	Full Unit Rebuild
14" Units	$995	$1,495
19" Units	$1,995	$3,950
20" Units	$1,995	$3,950

Prices are in USD and exclude freight charges. Volume discounts to existing customers are available.

14" CRT Terminals	19" CRT Terminals	20" CRT Terminals	20" CRT Monitors
CT210R CT220N CT220R CT260R CT270R T03815 T03825 T03865 T03875	F84819 F94001 F08001 F8001G R08810 R08820	R08814 R08814-BAI R08815 R08816 R08824 R08825 R08826 R08865 R08875	E01910-20E E01910-20R

Products shown above in green are fully supported. Products shown in yellow will not be supported after July 1, 2010.

Any product sent to us for repair and then is deemed unrepairable, will be returned intact at no charge for our time. However, return freight charges will be the responsibility of the customer.